Gift Wrapping and USPS International Shipping Services

The Customer Service Center offers gift wrapping and on-site United States Postal Service shipping services. As an 'Approved Postal Provider,' the Customer Service Center can accommodate both domestic and international shipping and will have boxes, envelopes, packing supplies, stamps, cards and more available for purchase. Standard USPS shipping rates apply; there is no center fee applied to the service.


Valet is located on Citadel Drive outside of Michael Kors and Calvin Klein. Valet may close earlier based on demand on any given day. The cost of valet parking is $5. Rates may vary during holiday hours.

Complimentary Baggage Check

Are you planning a big shopping day? Let us help! Citadel Outlets offers complimentary baggage check to shoppers who need a place to store their new items. Baggage check is located at our Customer Service Center.

Complimentary Center-Wide WiFi

Citadel Outlets is proud to offer complimentary WiFi throughout the entire property, designed to enhance the on-site shopping experience.

Foreign Currency Exchange

Currency Exchange International is located in Citadel Outlet's Customer Service Center.

Currency Exchange International aims to create a worry free currency service for all of Los Angeles and Southern California's foreign currency exchange needs. CXI's courteous, knowledgeable staff offers exchange rates that are better than LOCAL BANKS and much better than the airport exchange's rates.

CXI has a Best Rate Guarantee that it will match or beat any LOCAL BANK for the same product and service on same day and time of the exchange. This way you know you are always getting a great exchange value along with the added convenience of seven days a week service. Sorry, no coins exchanged.

China UnionPay

UnionPay Center-Wide Acceptance

The Customer Service Department at Citadel Outlets now accepts UnionPay as a method of currency for customers purchasing gift cards and shopping packages. In 2013, Citadel Outlets achieved 100% acceptance of UnionPay by all tenants granting a mutual partnership between the Center and UnionPay and allowing significant incentives for cardholders to shop at Citadel Outlets.


Citadel Outlets has Well Fargo and China UnionPay ATMS located throughout the center for your convenience. Please see our center map and/or directories for more information.

Craig Realty Group Gift Card

Looking for the perfect gift? Short on time? Try a Citadel Outlets gift card-it's ideal for birthdays, anniversaries, employee incentives, the holidays or just because gift cards may be used at over 130 brand name stores.

Easy to Buy

Gift cards may be purchased in Customer Service, or click here to order online via credit card. There is a $1/card activation fee. A shipping fee will be added for each address gift cards are sent to via online purchases. Please allow seven days for shipping.

Check Your Gift Card Balance

To check the current balance on your gift card, click here.

We accept Cash, Visa, Mastercard, Discover and American Express - no checks, please.

2016 Savings Card

If you're a AAA member, American Express Card holder, or a first time visitor, see Customer Service for additional discounts. Follow us on Foursquare for the exclusive VIP Savings!The 2016 Savings Card is available to pick up at Citadel Outlets’ Customer Service Center, located near Rocky Mountain Chocolate Factory. Customers must present the 2016 Savings Card to receive special discounts.

100 Citadel Drive, Suite 480 Los Angeles, CA 90040 |
(323) 888-1724